Help desk service and office, virtual and telephone support
Human Talent specialized in IT, for help desks and office automation support. We have extensive experience working in public and private entities throughout Colombia
Request more information here
What does the Help Desk solve?
Massive problems related to applications
Attention to a request or incident
Registration tracking and contractor supports
Who do we reach?
To private and/or public companies that need to serve and support their employees (users of information systems, who have computer equipment) and that need to work on these computers to fulfill their work obligations, outside of office or telecommuting. Clients with national and international coverage, with working hours, distributed 24 hours a day and 7 days a week.
Types of service
Reception of application and registration
Analysis of the request
Identification and investigation of the theme
Verification, adjustment of applications maintenance on site
Levels of attention and escalation
First level support
Telephone reception, via email, chat, or tickets registered in the ITSM tool, after which they will be registered in the ITSM tool, classification according to catalog, diagnosis and assignment of infrastructure or application problems to differentiate cases and escalation respective.
Second level escalation
The second level support is attended by engineers specialized in infrastructure problems or applications of the entity